Remote Working App Usability Test Plan

Test Objectives

  • Identify problems in the app

  • Discover opportunities to improve the app

  • Learn about the target user’s behavior and preference 

Test Subject

  • Remote working iOS app, prototypes in Invision

Tasks

  • How would you find a coffee shop that has outlets and lots of setaing?

  • How would you save a coffee shop for later?

  • How would you learn more about a nearby member of the app and message them?

Methodology

  • Qualitative, In-person, moderated think aloud task when possible. Qualitative, remote moderated when not possible

  • In-person

    • Facilitator will provide laptop for testing

  • Remotely

    • Facilitator will send link to Invision prototype

    • Participant will share their screen

    • Participant will think aloud throughout testing

  • Tools

    • Laptop

    • Invision prototype

    • Notebook and pen

    • Video screen sharing tools

    • Recording tools

Participants

  • 5 participants 

  • Ages 25-35

  • Part-time or full-time remote workers

  • Mix of men and women

Recruiting Plan

  • I will be recruiting participants through UXA’s slack channel

  • I will be recruiting participants who are working at coffee shops

Script

Hi! My name is Manuela and I am conducting usability testing for an app. Do you have fifteen minutes to participate in a test? Great! Please note that this is a prototype and not a real app. Some of the content may not make sense and it’s not fully functional. There are no right or wrong answers. I am just observing how you interact with the app. I will be giving you three tasks to complete. Please think aloud so that I can understand the choices you are making. Do you mind if I record this conversation? Do you have any questions? Okay, let’s begin. 

Tasks:

  1. You just learned about this app and downloaded it. How would you find a coffee shop that has outlets and lots of space? 

  2. You are seeing lots of coffee shops that look good! How would you save a coffee shop to view later? 

  3. You want to connect with other remote workers nearby. How would you learn more about a specific member and message them?

Test completion rate

  • I am expecting a test completion rate of 80% per task

  • I will calculate by using the binary per participant per task

Error Free rate

  • I am expecting an error rate of 60%. I expect at least two people to make an error on one task.